Refund policy
Returns Policy
1. Change of Mind Returns
We accept change-of-mind returns within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, in their original packaging, and in resalable condition
- Return shipping costs are the customer’s responsibility
- Once your return is received and inspected, we will issue either a store credit or an exchange
- Refunds are not available for change-of-mind returns
Exclusions:
- Final sale or clearance items cannot be returned
- For hygiene reasons, wrist straps, knee sleeves, and worn gym accessories cannot be returned unless faulty
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2. Faulty or Incorrect Items
We offer a refund, repair, or replacement if the item you receive:
- Is faulty or defective
- Is not as described
- Has a major failure
For minor faults, we may provide a repair or replacement instead of a refund.
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3. How to Submit a Claim
If you receive a faulty or incorrect item:
- Contact us at contact@oraathletica.com within 48 hours of receiving your order
- Include your order number, clear photos of the item, and a brief description of the issue
If your claim is approved:
- We will provide a prepaid return label, if required
- Once the item is received and inspected, we will offer a replacement, refund, or store credit
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4. Return Process
To initiate any return:
- Email contact@oraathletica.com with your order number and reason for return
- We will provide return instructions and, if applicable, a prepaid label for faulty items
- Pack your item securely and ship it back
- Once received and inspected, your return will be processed within 5 business days
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5. Refund and Store Credit Terms
- Approved refunds will be issued to your original payment method
- Store credits will be provided as a gift card code for use on future orders
- Shipping fees are non-refundable, unless the issue is caused by ORA Athletica
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6. Contact Us
For any return or refund enquiries, please contact us:
Email: contact@oraathletica.com